Policies/FAQS

Turn around time?

 

10-12 Weeks (Not including holidays)

Holidays DO NOT have a TAT, they have a timeline that is posted to my VIP group. 

If you need your item by a certain date please contact us so that I can ensure availability prior to your purchase.

Shipping?

All items are shipped via USPS First class mail (2 to 5 Business days)

Or USPS Priority mail (2 to 3 business days)

or UPS mail

Unfortunately ,USPS does not gurantee either of these shipping options. In our experience most orders arrive in 2 to 5 business days. However, there have been occasions when shipping time is longer .

Orders will be shipped to the address provided at checkout, So please double check that it is correct and current. 

Cancellations?

Your order can be cancelled within 24hrs of purchase. After 24hrs we will not accept cancellations due to the personalization of the items.

Return policy?

We do not offer returns on custom products. ALL sales are final.

Fabrics? 

Items may differ slightly from the photo, Such as placement of fabric pattern or adjustment of fonts . 

To see Fabric choices, or thread colors please message us on our fb group!

Our facebook group is : Triple Stitch Boutique

Care instructions? For best results we recommend washing in cold water and hang to dry. 

All items are crafted in a smoke-free , pet-free home.